Refund Policy

1. Subscription Refunds

We offer refunds on paid subscriptions within 7 days of your initial purchase, provided you have not exceeded 1 GB of storage usage during that period. To request a refund, contact us at refunds@drops.codes with your account email.

2. Eligibility

Refund requests are considered on a case-by-case basis. To be eligible:

• The request must be made within 7 days of purchase
• Storage usage must not exceed 1 GB
• No more than 2 prior refunds have been issued to your account
• The subscription must be in active, paid status

3. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions older than 7 days
• Accounts that have exceeded 1 GB of storage usage
• Partial billing periods (no prorated refunds for unused time)
• Add-on storage purchases that have already been consumed
• Downgrade requests (only applies to future billing cycles)

4. How to Request a Refund

Email refunds@drops.codes with:

• The email address associated with your drops.codes account
• The subscription plan you purchased
• The date of purchase
• A brief description of the issue (optional but helpful)

We process refund requests within 3–5 business days. If approved, the refund will be credited to your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period — you will not be charged again, and you retain access until then. We do not provide refunds for the remaining days in a billing period.

6. Exceptions

We reserve the right to make exceptions to this refund policy in cases of billing errors, service outages lasting more than 72 continuous hours, or other exceptional circumstances at our sole discretion.

7. Contact

For refund requests or questions:

refunds@drops.codes